WHY SHOULD MY IMAGES BE CONVERTED TO A DIGITAL FORMAT?

YOUR MEMORIES ARE GETTING OLDER BY THE MINUTE, FADING, DETERIORATING, GETTING SCRATCHED, BENT, MOLDY OR EVEN LOST. THERE IS NO DEGRADATION WITH DIGITAL IMAGES, NO MATTER HOW MANY TIMES THEY'RE COPIED OR REPRODUCED. INSTEAD OF GRIMY SHOE BOXES, YOUR PRICELESS MEMORIES ARE PRESERVED IN PORTABLE FORMATS WHICH CAN LAST FOR DECADES. STORED ON ONE OF THESE HANDY FORMATS, IN AN EMERGENCY YOUR ENTIRE FAMILY PHOTO HISTORY CAN BE EASILY ACCESSED AND SAVED FROM HARM. DIGITIZED IMAGES CAN ALSO BE EMAILED AND SHARED WITH FAMILY AND FRIENDS ALL OVER THE WORLD, IN ADDITION TO BEING CREATIVELY COMPILED INTO PRICELESS PHOTO MEMORY BOOKS AND AN INFINITE VARIETY OF MEANINGFUL, ECONOMIC FAMILY GIFTS.

WHAT KIND OF IMAGES CAN BE SCANNED?

WE DIGITIZE ANY VARIETY OF 2" X 2" 35mm SLIDES, ALL SIZES AND VARIETIES OF ALBUMS INCLUDING PHOTO ALBUMS, MEMORY BOOKS AND SCRAPBOOKS. FLAT MEMENTOS SUCH AS CHILDREN'S ARTWORK CAN BE DIGITIZED AS WELL. WE DIGITIZE AND RESTORE NEGATIVES AND ALSO PHOTOGRAPHS FROM DIME-SIZED WALLET PICTURES UP TO LARGE 11” x 17” PHOTOS AND BUSINESS RECORDS, AS WELL AS PICTURES IN FRAMES, MAGAZINE AND NEWSPAPER ARTICLES, PRECIOUS FAMILY MEMORABILIA ETC.

HOW LONG WILL IT TAKE TO GET MY SCANS?

OTHER COMPANIES TAKE WEEKS OR MONTHS, ALONG WITH REQUIRING YOUR PRECIOUS IMAGES TO BE EITHER DROPPED-OFF OR SHIPPED TO VARIOUS FACILITIES ALL OVER THE WORLD. WITH HOME ARCHIVE PHOTO SCANNING SERVICES YOU RECEIVE YOUR SCANS INSTANTLY AT THE CONCLUSION OF YOUR APPOINTMENT. NO WAITING

HOW MANY IMAGES CAN YOU SCAN PER HOUR?

35mm SLIDES WHICH ARE MOUNTED IN CAROUSELS CAN USUALLY BE SCANNED AT APPROXIMATELY 175 IMAGES PER HOUR. IMAGES OF WHOLE PHOTOGRAPH ALBUM PAGES CAN USUALLY BE SCANNED AT A RATE OF 40 SCANS PER HOUR. IF INDIVIDUAL PHOTOS ARE REMOVED FROM ALBUMS, DEPENDING UPON CONDITION THEY CAN OFTEN BE SCANNED AT 375 OR MORE IMAGES PER HOUR. NEGATIVES CAN OFTEN BE SCANNED AT A RATE OF 135 IMAGES PER HOUR, DOCUMENTS WHICH HAVE BEEN PROPERLY PREARED – ALL STAPLES, CLIPS AND RUBBER BANDS REMOVEM ARE USUALLY SCANNED AT A RATE OF 200 OR MORE IMAGES PER HOUR. LOOSE PHOTOGRAPHS FROM STANDARD WALLET SIZE TO
8” x 10” WHICH ARE NOT MOUNTED ON A STIFF SURFACE, HAVE NO EXCESSIVE CURLING OR ADHESIVE OR MOLD CAN OFTEN BE SCANNED AT A RATE OF 450 IMAGES PER HOUR, DEPENDING UPON CONDITION, STORAGE AND DESIRED CATEGORIZATION.

WHAT FORMAT WILL MY IMAGES BE SCANNED TO?

35mm SLIDES ARE SCANNED TO HIGH QUALITY COMPRESSED JPEG FORMAT. DOCUMENTS ARE SCANNED TO EITHER JPEG, PDF OR SEARCHABLE PDF. PHOTOS AND ALBUM PAGES CAN BE SCANNED EITHER TO JPEG OR UNCOMPRESSED TIFF FORMAT, AT EITHER 600 OR 1200 DPI (DOTS PER INCH).

WHAT KIND OF MEDIA WILL MY IMAGES BE STORED IN?

YOU WILL RECEIVE YOUR COMPLETED DIGITIZED PROJECT ON YOUR CHOICE OF FLASH DRIVE, DVD (IF THERE IS ENOUGH SPACE ON THE DISC) OR OPTIONAL MULTI-GIGABYTE EXTERNAL HARD DRIVE. WE WILL ALSO GLADLY UPLOAD YOUR PROJECT TO YOUR CLOUD SERVICE FOR PERMANENT STORAGE AND INSTANT SHARING WITH YOUR FAMILY AND FRIENDS.

WHAT IF SOME PHOTOS ARE ALREADY DAMAGED OR FADED?

BY REQUEST WE ROUTINELY DO SIMPLE COLOR AND LIGHTING CORRECTION. WE OFFER OFF-SITE PHOTO RESTORATION AS WELL. PLEASE CONSULT WITH YOUR TECHNICIAN

WHAT IS YOUR MINIMUM NUMBER OF HOURS?

AT DESTINATIONS WITHIN OUR PRIMARY SERVICE REGION, OUR MINIMUM IS FOUR HOURS. SEE OUR PRICING PAGE FOR REGION DESIGNATIONS. SHOULD YOUR SERVICES BE COMPLETED IN LESS TIME THAN THE MINIMUM NUMBER OF HOURS, YOU WILL STILL BE CHARGED FOR THE FULL MINIMUM. PLEASE BE ADVISED THAT ONCE OUR TECHNICIAN IS ON THE CLOCK, THE ACCRUED TIME IS CONTINUOUS. AS WE'RE SURE YOU UNDERSTAND, OUR SERVICE TIME CANNOT PAUSE BECAUSE YOU MAY BECOME OTHERWISE DISPOSED OR DISTRACTED. IN ORDER TO GET THE MOST FROM YOUR TIME WITH OUR TECHNICIAN, WE SUGGEST YOU PLAN AHEAD IN ORDER THAT YOUR APPOINTMENT NOT BE INTERRUPTED. WE ALSO RESPECTFULLY REQUEST YOU NOTE THAT OUR RATES AND TERMS ARE NON-NEGOTIABLE.

WHAT ABOUT ADDITIONAL HOURS?

AT THE EXPIRATION OF THE MINIMUM HOURS, THERE MAY BE MORE WORK YOU'D LIKE TO DO. YOUR TECHNICIAN MAY ASK IF YOU'D LIKE TO SCHEDULE ANOTHER APPOINTMENT AT A LATER DATE OR, SUBJECT TO HIS/HER AVAILABILITY, CONTINUE FORWARD WITH THE EXISTING APPOINTMENT AT THE SAME HOURLY RATE. PARTIAL HOURLY RATES BEYOND THE MINIMUM HOURS ARE CALCULATED AS FOLLOWS:

1 - 15 MINUTES ARE CHARGED AS AN ADDITIONAL QUARTER-HOUR,
16 - 29 MINUTES ARE CHARGED AS AN ADDITIONAL HALF-HOUR,
AND 30 - 60 MINUTES ACCRUE A FULL HOUR FEE.

PLEASE SEE OUR TERMS AND CONDITIONS FOR MORE SPECIFICS.

DO YOU CHARGE FOR EQUIPMENT SET-UP TIME?

NO. OUR SELF-CONTAINED SCANNING STATIONS USUALLY TAKE ONLY ABOUT TWENTY MINUTES TO SET-UP. ALL WE NEED IS A QUIET, WELL-LIT AND WELL-VENTILATED INDOOR AREA, NO LESS THAN 12' BY 10' IN DIAMETER. UNLESS YOU'RE IN A RECOGNIZED BUSINESS STRUCTURE OR COMPLEX WITH DIRECT ACCESS TO YOUR OFFICE BY WORKING ELEVATORS, THE AREA MUST BE IN AN EASILY ACCESSIBLE LOCATION ON THE FIRST FLOOR. LIVING ROOMS AND DENS ARE OFTEN IDEAL. KITCHENS, BEDROOMS AND GARAGES ARE NOT ACCEPTABLE. WE NEED A WORKING AC POWER OUTLET WITHIN FIFTEEN FEET OF WHERE THE WORKSTATION IS TO BE SET-UP. BECAUSE THIS IS A DETAILED, ARTISAN-LIKE PROCESS AND WE ARE WORKING WITH YOUR PRECIOUS DOCUMENTS, FOR EVERYONE'S SAFETY AND UTMOST EFFICIENCY WE REQUIRE THAT YOUNG CHILDREN, AS WELL AS ANY ANIMALS NOT HOUSED IN A CAGE BE BARRED FROM ACCESS TO THE AREA FOR THE DURATION OF THE APPOINTMENT. ONCE SET-UP IS COMPLETE, YOU AND YOUR TECHNICIAN WILL MUTUALLY ACKNOWLEDGE THE TIME WHEN THE APPOINTMENT BEGINS.

WHAT ABOUT ADDITIONAL CHARGES?

TRAVEL: WITHIN PRIMARY SERVICE REGIONS, NO CHARGE. FOR DESTINATIONS IN SECONDARY SERVICE REGIONS, CHARGES RANGE FROM $100 FORWARD, DEPENDING UPON DISTANCE AND ACCESSIBILITY. CHARGES FOR TRAVEL WILL BE DETERMINED AND DISCUSSED WITH YOU PRIOR TO SCHEDULING A HOME ARCHIVE SERVICES APPOINTMENT.

HARDWARE: AN APPOPRIATE FLASH DRIVE OR DVD - AT NO ADDITIONAL CHARGE WITH EACH APPOINTMENT. OPTIONAL EXTERNAL HARD DRIVES WILL BE CHARGED AT PREVAILING RATES DEPENDING UPON AMOUNT OF STORAGE.

HOW ARE YOU PAID?

ALL PAYMENTS ARE DUE AND PAYABLE AT THE CONCLUSION OF EACH APPOINTMENT, WITHOUT EXCEPTION. HOME ARCHIVE ACCEPTS CASH, VENMO, PERSONAL CHECKS DRAWN ON LOCAL BANKS ONLY AND DATED FOR THE DAY OF SERVICES RENDERED, AND VALID VISA, MASTERCARDS AND AMERICAN EXPRESS. IF YOU SCHEDULE MORE THAN ONE APPOINTMENT, ALL CHARGES INCURRED MUST BE PAID AT THE CONCLUSION OF EACH APPOINTMENT. YOUR PROJECT WILL BE DELIVERED ONLY AFTER PAYMENT HAS BEEN RECEIVED AND WE RESPECTFULLY REQUEST YOU NOTE THAT OUR RATES AND TERMS ARE NON-NEGOTIABLE.

HOW DO I SET AN APPOINTMENT?

CALL OUR OFFICE DURING BUSINESS HOURS (PACIFIC) 9:00 A.M. - 5:00 P.M. MONDAY THROUGH FRIDAY OR LEAVE A MESSAGE ANYTIME 24/7. WE'LL ANSWER YOUR QUESTIONS, ASCERTAIN WHERE YOUR HOME OR OFFICE IS LOCATED, REITERATE OUR FEES AND SCHEDULE YOUR APPOINTMENT.

HOW FAR IN ADVANCE SHOULD I BOOK AN APPOINTMENT?

WE GRATEFULLY ENJOY A BUSY SCHEDULE. PLEASE CALL AT YOUR EARLIEST CONVENIENCE.

WHAT IS YOUR CANCELLATION POLICY?

WE REQUEST THAT IF YOU ABSOLUTELY MUST CANCEL, PLEASE DO SO NO LATER THAN TWO BUSINESS DAYS BEFORE YOUR APPOINTMENT, SO WE HAVE AN OPPORTUNITY TO GIVE YOUR TIME TO SOMEONE ELSE. HALF THE COST OF A TWO-HOUR APPOINTMENT WILL BE ADDED TO APPOINTMENTS RESCHEDULED DUE TO CANCELLATION LESS THAN TWO BUSINESS DAYS PRIOR TO ORIGINAL DATE. APPOINTMENTS RESCHEDULED AS A RESULT OF SECOND CANCELLATION - REGARDLESS OF PERIOD OF TIME PRIOR - WILL BE BILLED AT TWICE THE PREVAILING HOURLY RATE.

DO YOU TRAVEL TO LOCATIONS OTHER THAN YOUR PRIMARY AND SECONDARY SERVICE REGIONS?

WE ARE GRATEFUL FOR ALL INQUIRIES. OUT-OF-THE-AREA REQUESTS ARE EVALUATED ON A CASE-BY CASE BASIS AND DISCUSSED THOROUGHLY WITH CLIENTS BEFOREHAND. WHEN APPROPRIATE, WE MAKE ALL ARRANGEMENTS IN ORDER FOR EACH CLIENT TO HAVE AN EFFORTLESS, TROUBLE-FREE, SEAMLESS EXPERIENCE. TO DATE, OUR TECHNICIANS HAVE TAKEN APPOINTMENTS AT VARIOUS LOCATIONS IN THE CONTINENTAL UNITED STATES. PLEASE SEE OUR DESTINATION SERVICES PAGE FOR MORE INFORMATION.

WHAT ARE YOUR TECHNICIANS REALLY LIKE?

WE MAINTAIN AN ELITE GROUP OF FRIENDLY, UPBEAT, COMPETENT SPECIALISTS. OURS IS A SPIRITUALLY-BASED ORGANIZATION AND WE TRY TO REFLECT VALUES OF INTEGRITY, RELIABILITY AND PROFESSIONALISM. EACH OF OUR TECHNICIANS ARE HAND-PICKED AND TRAINED. THEY ENDEAVOR TO BE PUNCTUAL, INFORMATIVE AND EAGER TO MAKE YOUR PRESERVATION PROJECTS REACH THEIR BEST OUTCOMES.